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For more than 15 years, Area-Wide Technologies has been central Illinois’ premier business technology solutions provider. Area-Wide’s reputation is in many ways the result of the tremendous men and women responsible for designing and implementing the solutions on which area businesses have come to rely.

Indeed, our team-driven approach to managing the diverse, unique needs of our customers has come to separate Area-Wide from other technology employers and makes us an ideal place for career-minded IT professionals!

Helpdesk Technician

We are currently seeking a skilled Help Desk Technician with the drive and determination to help us support our client base. We are looking for an individual who is a problem solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we’d like to talk to you.

Our Help Desk Technicians are responsible for managing incoming service requests utilizing our professional services automation (PSA) solution for ticket creation, documentation, escalation, and scheduling service calls. They are also responsible for maintaining user uptime and improving their computing experiences through effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing clients through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.

This position will include identifying user problems and working within a structured problem management and resolution process to remediate issues and involves working with other resources and vendors to deliver effective support services. These responsibilities include identifying, documenting, and troubleshooting user computing issues to resolution and maintaining client satisfaction.

Job duties include utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements is desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing and maintaining relationships with user and vendor contacts, and preparing and presenting service and monitoring reports to management regularly.

Primary Job Responsibilities

  • Handle incoming requests for service from clients by creating tickets, doing initial troubleshooting, assigning tickets that require escalation, and scheduling service calls.
  • Troubleshoot user problems over the phone and with remote control technologies.
  • Provide accurate documentation of all activities conducted.
  • Maintain service call calendars for technical staff.
  • Assist in managing, maintaining, troubleshooting and supporting our clients’ networks, equipment, software and services.
  • Assist in creating or updating documentation about client networks.

Required qualifications for this position:

  • Minimum one year of help desk experience
  • Intermediate knowledge of Microsoft software and technologies
  • Possess a love for problem solving and troubleshooting issues
  • Strong interpersonal skills required to communicate effectively and professionally both written and orally in a business environment, including describing technical solutions in a user-friendly manner
  • Ability to multitask and prioritize conflicting work tasks
  • Passion for teamwork, continuing education, problem solving and exceptional customer service
  • Must be well spoken, outgoing, organized, detail orientated, dependable and flexible
  • Experience with Dell, SonicWALL and VMware technologies a plus
  • Must be able to sit for prolonged periods of time in front of a computer
  • Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking
  • Must have access to a reliable vehicle, valid driver’s license, and proof of insurance

The successful candidate must be:

  • Professional and articulate
  • Interpersonally adept
  • Technically proficient
  • A relationship builder
  • A problem solver
  • Organized and detailed

 

To apply for this position, please send your resume to info@areawidetech.com.

Network/System Technician

Area-Wide is currently looking for someone who wants to grow with our company as an entry level Network/System Technician. The successful individual will be a problem solver who is eager to learn new technologies and apply that knowledge to resolving our clients’ networking issues while providing outstanding customer service. If this sounds like the position for you, please apply below.

Primary Job Responsibilities

  • Work with a team of highly skilled IT consultants to support our clients and their computer systems/networks, by performing tasks like the following:
    • Identify, diagnosis, and resolve first level problems for users and their devices, software, and/or network connectivity.
    • Provide efficient problem resolution over the phone or onsite at client locations.
    • Set up and assist in the configuration of workstations, software, and peripherals.
    • Act as remote hands for higher level staff onsite as needed.
    • Assist in creating or updating documentation about client networks.
    • Assist with help desk duties as needed.
  • Provide exceptional customer service through communication, documentation, and building relationships.

Required qualifications for this position:

  • Have an understanding of computer hardware and networking and Microsoft operating systems and applications.
  • Possess a love for problem solving and troubleshooting issues.
  • Able to multitask and prioritize conflicting work tasks.
  • Enjoy learning and building professional knowledge on a continual basis.
  • Must be able to communicate effectively and professionally both written and orally in a business environment, including describing technical solutions in a user-friendly manner.
  • Commitment to providing exceptional customer service at all times.
  • Must be able to sit for prolonged periods of time in front of a computer.
  • Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.
  • Must have access to a reliable vehicle and valid driver’s license.

The successful candidate must be:

  • Professional and articulate
  • Interpersonally adept
  • A relationship builder
  • A problem solver
  • Organized and detailed
  • A quick learner

 

To apply for this position, please send your resume to info@areawidetech.com.

Network/System Administrator

Area-Wide Technologies is currently seeking a highly skilled Network/System Administrator with the drive and determination to help us support our client base. We are looking for an individual who is a problem solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. We have a set of clients that provide ample opportunity for our administrators to recognize and advise them on technology-based solutions that will make their businesses run more effectively. We are offering a position that allows you to work in multiple, diverse environments to continue to use and expand the skills that you have been developing for years. This position allows you to stay with one company over a career, instead of having to job-hop to find a new piece of technology in which to learn and develop skills. If this is the job for you, and you possess the skills below, then you are encouraged to apply today.

Our administrators are responsible for resolving assigned trouble tickets in an efficient manner either remotely using our service tools or onsite at client locations while delivering exceptional customer service. They will also assist with developing and growing the business relationships with our clients. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.

This position will include troubleshooting user problems and working within a structured problem management and resolution process to remediate issues and involves working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining client satisfaction.

Primary Job Responsibilities

  • Manage, maintain, troubleshoot and support our clients’ networks, IT hardware, software, and services.
  • Identify, diagnosis, and resolve technical issues for our clients’ users.
  • Provide efficient problem resolution remotely or onsite at client locations.
  • Accurately document daily tasks.
  • Provide exceptional customer service through communication, documentation, and building relationships.
  • Take part in on-call rotation for any after-hours support.

Required qualifications for this position:

  • Minimum two years of Network/System Administration or equivalent experience.
  • A+, Network+, and MCP certification or equivalent experience.
  • In-depth knowledge of Microsoft software and technologies, such as: desktop & server OS, Exchange, Active Directory, Group Policy, DNS, DHCP, IIS, SQL.
  • Strong knowledge of networking technologies and concepts, such as: TCP/IP, DHCP, DNS, VPN, VLANS, layer 2 switching, layer 3 routing, UTM.
  • Familiarity with security hardening and backup and disaster recovery systems and techniques.
  • Strong interpersonal skills required to effectively communicate with users and vendors.
  • Must be well spoken, outgoing, organized, detail orientated, dependable and flexible.
  • Possess a love for problem solving and troubleshooting issues.
  • Able to multitask and prioritize conflicting works tasks.
  • Enjoy learning and building professional knowledge on a continual basis.
  • Must be able to communicate effectively and professionally both written and orally in a business environment, including describing technical solutions in a user-friendly manner.
  • Commitment to providing exceptional customer service at all times.
  • Must be able to sit for prolonged periods of time in front of a computer.
  • Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.
  • Must have access to a reliable vehicle, valid driver’s license, and proof of insurance.

Preferred qualifications for this position:

  • Experience administering enterprise virtualization products, such as VMware vSphere.
  • Familiarity with Dell enterprise hardware lines.
  • Previous experience with PSA and RMM solutions would be helpful.

The successful candidate must be:

  • Professional and articulate
  • Interpersonally adept
  • Technically proficient
  • An exceptional leader
  • A relationship builder
  • Organized and detailed
  • A problem solver

 

To apply for this position, please send your resume to info@areawidetech.com.

Network/System Engineer

Area-Wide Technologies is currently seeking a highly skilled Network/System Engineer with the drive and determination to help us support our client base. We are looking for an individual who is a problem solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. We have a set of clients that provide ample opportunity for our engineers to recognize and advise them on technology-based solutions that will make their businesses run more effectively. We are offering a position that allows you to work in multiple, diverse environments to continue to use and expand the skills that you have been developing for years. This position allows you to stay with one company over a career, instead of having to job-hop to find a new piece of technology in which to learn and develop skills. If this is the job for you, and you possess the skills below, then you are encouraged to apply today.

Our engineers are responsible for developing and growing the business relationships with our clients and resolving assigned trouble tickets in an efficient manner either remotely using our service tools or onsite at client locations while delivering exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.

This position will include troubleshooting user problems and working within a structured problem management and resolution process to remediate issues and involves working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining client satisfaction.

Primary Job Responsibilities

  • Manage, maintain, troubleshoot and support our clients’ networks, IT hardware, software, and services.
  • Identify, diagnosis, and resolve technical issues for our clients’ users.
  • Provide efficient problem resolution remotely or onsite at client locations.
  • Lead smaller projects from design to deployment.
  • Accurately document daily tasks.
  • Provide exceptional customer service through communication, documentation, and building relationships.
  • Take part in on-call rotation for any after-hours support.

Required qualifications for this position:

  • Minimum three years of Network/System Administration or equivalent experience.
  • A+, Network+, and MCSA/MCITP certification or equivalent experience.
  • In-depth knowledge of Microsoft software and technologies including: desktop & server OS, Exchange, Active Directory, Group Policy, DNS, DHCP, IIS, SQL.
  • Strong knowledge of networking technologies and concepts including: TCP/IP, DHCP, DNS, VPN, VLANS, layer 2 switching, layer 3 routing, UTM.
  • Familiarity with security hardening and backup and disaster recovery systems and techniques.
  • Strong interpersonal skills required to effectively communicate with users and vendors.
  • Must be well spoken, outgoing, organized, detail orientated, dependable and flexible.
  • Possess a love for problem solving and troubleshooting issues.
  • Able to multitask and prioritize conflicting works tasks.
  • Enjoy learning and building professional knowledge on a continual basis.
  • Must be able to communicate effectively and professionally both written and orally in a business environment, including describing technical solutions in a user-friendly manner.
  • Commitment to providing exceptional customer service at all times.
  • Must be able to sit for prolonged periods of time in front of a computer.
  • Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.
  • Must have access to a reliable vehicle, valid driver’s license, and proof of insurance.

Preferred qualifications for this position:

  • Previous consulting experience is recommended.
  • Experience deploying or administering enterprise virtualization products, such as VMware vSphere.
  • Familiarity with Dell enterprise hardware lines.
  • Previous experience with PSA and RMM solutions would be helpful.

The successful candidate must be:

  • Professional and articulate
  • Interpersonally adept
  • Technically proficient
  • An exceptional leader
  • Organized and detailed
  • A relationship builder
  • A problem solver

 

To apply for this position, please send your resume to info@areawidetech.com.

Project Manager

Area-Wide Technologies is currently seeking a highly skilled Project Manager with the drive and determination to help us support our client base. We are looking for an individual who is a problem solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. We have a set of clients that provide ample opportunity for our Project Managers to recognize and advise them on technology-based solutions that will make their businesses run more effectively. We are offering a position that allows you to work in multiple, diverse environments to continue to use and expand the skills that you have been developing for years. If this is the job for you, and you possess the skills below, then you are encouraged to apply today.

Our Project Managers are responsible for developing and growing the business relationships with our clients and managing projects for those clients from design to implementation. They will also resolve assigned trouble tickets in an efficient manner either remotely using our service tools or onsite at client locations while delivering exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.

This position will include troubleshooting user problems and working within a structured problem management and resolution process to remediate issues and involves working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining client satisfaction.

Primary Job Responsibilities

  • Manage, maintain, troubleshoot and support our clients’ networks, IT hardware, software, and services.
  • Identify, diagnosis, and resolve technical issues for our clients’ users.
  • Provide efficient problem resolution remotely or onsite at client locations.
  • Consult with clients, working to meet all their technology-related business needs.
  • Lead projects from design to deployment.
  • Accurately document daily tasks.
  • Provide exceptional customer service through communication, documentation, and building relationships.
  • Take part in on-call rotation for any after-hours support.

Required qualifications for this position:

  • Minimum five years of Network/System Administration or equivalent experience.
  • A+, Network+, Security+, MCSA/MCITP, and CCNA certification or equivalent experience.
  • In-depth knowledge of Microsoft software and technologies, including: desktop & server OS, Exchange, Active Directory, Group Policy, DNS, DHCP, IIS, SQL.
  • Strong knowledge of networking technologies and concepts, including: TCP/IP, DHCP, DNS, VPN, VLANS, layer 2 switching, layer 3 routing, UTM.
  • Familiarity with security hardening and backup and disaster recovery systems and techniques.
  • Experience deploying or administering enterprise virtualization products, such as VMware vSphere.
  • Strong interpersonal skills required to effectively communicate with users and vendors.
  • Must be well spoken, outgoing, organized, detail orientated, dependable and flexible.
  • Possess a love for problem solving and troubleshooting issues.
  • Able to multitask and prioritize conflicting works tasks.
  • Enjoy learning and building professional knowledge on a continual basis.
  • Must be able to communicate effectively and professionally both written and orally in a business environment, including describing technical solutions in a user-friendly manner.
  • Commitment to providing exceptional customer service at all times.
  • Must be able to sit for prolonged periods of time in front of a computer.
  • Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.
  • Must have access to a reliable vehicle, valid driver’s license, and proof of insurance.

Preferred qualifications for this position:

  • Previous consulting experience is recommended.
  • Familiarity with Dell enterprise hardware lines.
  • Previous experience with PSA and RMM solutions would be helpful.

The successful candidate must be:

  • Professional and articulate
  • Interpersonally adept
  • Technically proficient
  • An exceptional leader
  • Organized and detailed
  • A relationship builder
  • A problem solver

 

To apply for this position, please send your resume to info@areawidetech.com.

Business Development Associate

Area-Wide is currently looking for a Business Development Associate. The right person for this position will be able to perform the responsibilities and meet the qualifications listed below.

Primary Job Responsibilities

  • Identifying and developing new business leads.
  • Proposing business solutions consisting of Area-Wide products and/or services.
  • Promoting and maintaining relationships with clients.

Day-To-Day Job Responsibilities

  • Researching organizations and individuals to identify new leads and potential new markets.
  • Researching the needs of other companies and learning who makes decisions about purchasing.
  • Contacting potential clients to establish rapport and set up meetings; discovering and exploring business opportunities.
  • Screening potential business deals by analyzing market strategies, deal requirements, potential, and financials.
  • Maintaining potential client and opportunity information in CRM system.
  • Developing quotes and proposals for new business deals.
  • Preparing presentations for proposals on new business deals.
  • Closing new business deals; developing and negotiating contracts.
  • Providing technical and executive teams with feedback and information on potential clients and business deals.
  • Updating job knowledge by participating in educational opportunities and obtaining vendor and industry certifications; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Attending conferences, meetings, social networking, and other industry events.

Required qualifications for this position:

  • At least three years of experience in business development (at least one year of experience within a technology industry preferred).
  • Knowledge of and familiarity with current IT solutions and technology.
  • Skilled in the following sales abilities: prospecting, motivating, planning, presenting, negotiating, and closing.
  • Able to communicate effectively and professionally both written and orally in a business environment.
  • Can multitask and prioritize conflicting work tasks; excellent time management and organization skills.
  • Ability to handle pressure and meet deadlines; attention to detail.
  • Proficient with typical business productivity tools (email, Microsoft Office, multi-line phones, copier/fax, etc.).
  • Experience utilizing CRM systems.
  • Willingness to travel within and outside region.

 

To apply for this position, please send your resume to info@areawidetech.com.

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